Salesforce Admin Certification Practice Test

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Study for the Salesforce Admin Certification Test. Access multiple choice questions and in-depth explanations. Prepare for your exam and boost your Salesforce admin skills!

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Which feature allows multiple records to be worked on simultaneously in the Service Console?

Subtabs
Task Tracker
Record Manager
Component Manager

The correct answer is: Subtabs

The feature that allows multiple records to be worked on simultaneously in the Service Console is Subtabs. Subtabs enable users to open several records in a single window while keeping the Service Console organized and user-friendly. Each record opens in its own subtab, allowing for easy navigation between them without losing context or interrupting the workflow. This feature is particularly beneficial in support scenarios where agents may need to reference or edit different records concurrently, such as cases, leads, or accounts. Other options do not offer this specific capability. Task Tracker is designed to help manage and prioritize tasks but does not facilitate simultaneous record editing. Record Manager and Component Manager serve different purposes in managing layouts and components within the console but do not directly address the need to work on multiple records simultaneously. Hence, Subtabs is the ideal feature for enhancing productivity in the Service Console by allowing agents to handle multiple records at once.