Salesforce Admin Certification Practice Test 2025 – Complete Exam Prep

The main purpose of a workflow outbound message in Salesforce is to send data to an external web service. Workflow rules in Salesforce allow users to automate processes when certain conditions are met, and one of the actions that can be taken is to send an outbound message. This outbound message is a secure and reliable communication method that transmits the information from Salesforce to an external system over the internet using SOAP (Simple Object Access Protocol) protocol. This capability is particularly useful for integrating Salesforce with other applications or services, allowing for seamless data exchange and automated workflows that can improve business processes.

While notifying users, creating changes within Salesforce, and generating email responses are important functions within the platform, these do not pertain to the specific function of workflow outbound messages, which are dedicated to communicating with external services.